“Quality is the combination of properties and characteristics of a product or service which gives it the ability to satisfy the expressed or implicit needs” (UNI EN ISO 8402:1995). Learning to manage quality means to acquire a competitive advantage, conquering a placement on the market which is distinct and stands out from the competition not only in terms of products and services offered but also for the operative modalities, management of resources and importance of the client. Implementing a quality management system means to implement change; to achieve all this, it is necessary to know the base culture of the company well, i.e. its characterising elements. This is because a quality management system consists of:
- an organisational structure, with its processes, responsibilities, the procedures and resources,
- a group of people who know what to do and how to do it, equipped with the necessary tools and motivation to accomplish it because of a common goal.
RES EXCELSA will also be able to carry out all the preparatory activities and/or related to the achievement of the certification by the accredited Institutions in accordance with ISO 90001:2015 e ISO 13485:2016.